4dx Privacy Policy — Protecting Our Users' Information
This Privacy Policy explains how the 4dx platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to keeping your data confidential and ensuring that all information is handled with care and responsibility.
Effective date: January 2026. This policy may be updated from time to time.
Types of Information We Collect
Personal Account Information
When you register on the 4dx platform, we collect the following information:
- Full name as stated on your identity document
- Active email address and mobile phone number
- Date of birth for age verification (minimum age requirement: 18 years)
- Identity information for KYC (Know Your Customer) compliance purposes
- Residential address for verifying Malaysian user location
Device, Browser & Technical Information
Our system automatically records technical information when you access the platform:
- IP address and general geographic location
- Device type, operating system, and web browser version
- Login time, session duration, and pages visited
- Activity log data for security and fraud detection purposes
- Technical connection information for user experience optimisation
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we may retain:
- Account holder name for bank account or digital wallet (Boost, DuitNow)
- Bank account number or digital wallet number used
- Transaction history records, including deposit and withdrawal amounts in MYR
- This information is stored in a controlled, encryption-protected format
Platform Usage Data
To improve our service quality, we analyse:
- Platform usage patterns, including games played and betting markets selected
- Betting records and gaming activity on the 4dx platform
- Feedback and complaints submitted through support channels
- This data is used in aggregate for platform improvements and is never shared at an individual level
How Your Information Is Used
All information collected by 4dx is used for clearly defined purposes, limited strictly to what is necessary for the platform's operations. We do not use your data for any purpose beyond the scope set out in this policy without your consent.
Identity verification and legal compliance: Identity information is used to verify user age (minimum 18 years), comply with KYC requirements, and meet the compliance obligations applicable to the online entertainment industry.
Financial transaction processing: Payment information in Malaysian Ringgit (RM) is required to accurately and securely process deposits, withdrawals, and account balance management through supported local payment methods.
Security and fraud prevention: Technical data and activity logs are used to identify and prevent unauthorised access, fraud, multiple account usage, and suspicious activity.
Service improvement: Anonymously collected usage data helps us better understand the needs of Malaysian users and continuously improve 4dx platform features over time.
Communication & support: Contact details such as email address and phone number are used to send important account notifications, respond to customer support queries, and keep you informed of service-related updates.
Use of Cookies & Tracking Technologies
The 4dx platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small data files stored in your web browser when you visit our platform.
Session cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser or log out of the platform.
Preference cookies: Saves your language settings and display preferences so your 4dx experience feels consistent on every visit.
Analytics cookies: Collects data on how users interact with the platform on an anonymous basis. This information helps us understand which parts of the platform are most used and identify opportunities for improvement.
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of some features on the 4dx platform. Continued use of the platform after this notice is considered acceptance of our use of cookies.
- Session cookies — required for login
- Preference cookies — language selection
- Security cookies — fraud prevention
- Analytics cookies — platform improvement
Data Storage, Security & Third-Party Sharing
Security & Data Retention Period
4dx employs appropriate technical and organisational security measures to protect users' personal information from unauthorised access, disclosure, alteration, or destruction. All data transmissions are protected with SSL encryption. Active user account data is retained for the duration that the account remains active. Following account closure, we retain the necessary records for the period required by legal and compliance obligations, after which the data is securely deleted.
Sharing Information with Third Parties
4dx does not sell, rent, or share users' personal information with third parties for marketing purposes without consent. Information may be shared only in the following limited circumstances:
- Approved payment processors for completing financial transactions in MYR
- Relevant authorities when required under Malaysian law
- Technical service providers bound by strict confidentiality agreements
Your Rights as a User & How to Contact Us
As a 4dx platform user, you have the following rights regarding your personal information:
Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification: If you believe any information we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update certain profile details directly through your account settings.
Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal information. However, we may need to retain certain data to fulfil legal obligations or ongoing compliance requirements.
Right to Object: You have the right to object to the processing of your information for specific purposes, subject to limitations prescribed by applicable law.
To submit any request relating to your privacy rights, or if you have any questions about how 4dx handles your data, please reach out to our support team at [email protected]. Privacy-related enquiries will be responded to within a reasonable timeframe. Should there be any material changes to this Privacy Policy, we will notify users via in-platform notifications or email.
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AccessRequest a copy of your personal data
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CorrectionCorrect inaccurate information
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DeletionRequest deletion of your data
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Contact Us[email protected]
Your Trust is Our Priority
We are always striving to be more transparent and to protect the privacy of every 4dx user. If you have any questions, our team is here to help.